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What does the division of labor ensure about jobs?
Jobs are well-defined and workers become highly skilled at performing them.
What is essential for each company regarding hierarchy?
Each company should have a clear hierarchy within the organization.
What do formal rules and procedures provide?
Written guidelines that direct behaviors and decisions in jobs.
What did Weber believe was necessary for uniform standards?
Rules are essential to achieve uniform standards.
How are rules and procedures applied in a bureaucracy?
Impartially and uniformly, with no one receiving preferential treatment.
On what basis are workers selected and promoted in a meritocracy?
Based on ability, performance, and qualifications.
What did Elton Mayo's human relations motivational theory emphasize?
Praise and teamwork as motivational factors.
What is the belief of the systems theory of management?
Each business is a system, much like a living organism.
What did Ludwig Von Bertalanffy propose in the 1940s?
The systems theory of management.
What does Theory X assume about workers?
Workers dislike work and lack ambition.
What does Theory Y assume about workers?
Workers are willing to work and capable of self-control.
What is a consequence of Theory X management?
Workers become dependent and reluctant.
What is a result of Theory Y management?
Workers respond with initiative and high performance.
What is the challenge for managers regarding Theory X and Y?
To shift from having a Theory X mindset to a Theory Y mindset.
What motivates employees according to the human relations theory?
Being part of a supportive system that facilitates development and growth.
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